This Privacy Policy explains how Floral Elegance processes personal data in connection with trelnokishe.autos and related florist workshop services in Singapore. It applies to enquiries, bouquet requests, local flower orders, studio pickup, and local delivery arrangements.
We process personal data to respond to enquiries, confirm bouquet requests, record budget and colour preferences, check availability, arrange payment, and coordinate studio pickup or local delivery. We also use data to operate and secure the website, maintain technical delivery, and keep records needed for business administration and legal compliance.
We may share personal data with service providers that support website operation, technical delivery, order handling, or communication management. Where third parties process data on our behalf, they are expected to use it only for the assigned function and to maintain appropriate confidentiality and security safeguards.
We may disclose personal data to public authorities, regulators, or other parties when required to comply with legal obligations, respond to lawful requests, protect our rights, or support the investigation of security or misuse incidents. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
We may collect name, email address, phone number if provided, inquiry message, and service preferences when you submit a contact form, place a bouquet request, or communicate with us by phone or in store. We also process limited technical data, including server request metadata and browser and device information, for security and delivery purposes.
Personal data is received directly from you when you contact Floral Elegance, request a bouquet, confirm budget or colour preferences, arrange payment, or choose studio pickup or local delivery. Technical data is generated automatically when you access the website or submit a form.
The website uses essential cookies needed for basic site operation and cookies that store privacy preferences. At present, we do not confirm the use of analytics cookies or marketing cookies on this site.
We use essential cookies for site operation and cookies that remember privacy preferences. Where your browser permits, you may block or delete cookies, but some site functions may not operate correctly if essential cookies are disabled.
Subject to legal limits, you may request access to personal data we hold about you, ask for correction of inaccurate information, or object to certain processing where permitted by law. Some requests may be declined if disclosure would affect another person’s rights, legal obligations, or the integrity of our records.
To exercise a privacy right, provide enough information for us to identify the relevant record and assess the request. We may ask for additional details where necessary to verify identity or to understand the scope of the request. We will respond within a reasonable period and in accordance with applicable legal requirements.
We retain personal data for the period necessary to handle enquiries, complete orders, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, it is deleted, anonymised, or otherwise handled in accordance with our retention practices and applicable law.
We may update this Privacy Policy from time to time. When changes are material, we will take reasonable steps to make the revised notice available through the website or other appropriate communication channels. The date of the latest revision should be read together with the version published on the site.
